If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order.
Any claims for misprinted, damaged, and defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
When we receive a returned shipment, an automated email notification will be sent to you.
Items are Not eligible for Return:
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags)
- Original shipping charges is non-refundable
- If we received damaged returns, there's 50% of restocking fee. All returns must be in original condition as received.
How do I return?
- Please visit our Returns Center: http://returns.jcdistro.net
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days for a full credit and re-order your replacement item.